URGENT! Scanner no longer working in SL. Error is "connection to prim-server failed". Please fix.

I have tried to send IMs and emails with no response.  It's been almost a week now with no reply.  We can no longer use this full sim scanner due to the error above.  No matter which sim; no matter rezzing a fresh new scanner; not even "wear"ing it.  It looks like an SL issue.

I even tried to test from different computers in different cities; different sims where it worked before.  On my sim, I have full rights, but that doesn't seem to be the issue.  Not connecting to sl's prim server seems to be the issue.

Thomas, PLEASE help.  I for one love this scanner and really need it as there is nothing else on SL nearly as good.

Thanks

Here is the actual log:
Resolving object DNS address [_____________________________ key removed for this post]
DNS address fetched
Sending reset-command to HUD
(objData) Error! Connection to secondlife prim-server failed
Scanning...
(objData) Error! Connection to secondlife prim-server failed